If we get it wrong, here is exactly what to do
Most complaints in this trade come down to somebody not knowing who to speak to. So: complaints come to Jayrajsinh Parmar, the proprietor, by phone, WhatsApp, email or in person. You get an acknowledgement within one working day and an answer within seven. If we still have not put it right, this page tells you where to go above us.
We would rather hear a complaint early and directly than read it later on Google. Nothing on this page limits your rights under consumer law, and using this process does not stop you going elsewhere at any time.
Step one — tell us
Complaints are handled by the proprietor, Jayrajsinh Parmar, personally. You do not need to write formally or use particular words. Any of these reaches him:
- WhatsApp — +91 94267 80195, the quickest route.
- Phone — +91 94267 80195 or +91 70692 98711, Monday to Saturday 10am to 7pm.
- Email — help@harsiddhiservices.in, with “Complaint” in the subject line.
- In person — 1st Floor, K-117, Hare Krishna Complex, Chhani Jakatnaka Circle, Vadodara 390024. Ask for Jayrajsinh.
It helps if you can tell us what service it concerns, roughly when, any acknowledgement or reference number you were given, and what you would like done about it. If you cannot find any of that, complain anyway and we will find the file.
What happens then
| Stage | What we do | By when |
|---|---|---|
| Acknowledgement | You get a reply confirming we have your complaint and who is dealing with it. | 1 working day |
| Investigation | We pull the file, check what actually happened, and come back to you if we need anything. | Within 7 working days |
| Answer | A clear response: what went wrong, what we are doing about it, and any refund or correction offered. | 7 working days |
| If it is complex | Where a department or third party has to respond first, we tell you that and give a realistic date rather than go quiet. | Updated every 7 days |
| Review | If you are not satisfied, say so and the matter is looked at again from the beginning. | 7 further working days |
What we will do to put things right
Where the fault is ours, the remedy is ours to bear. Depending on what happened, that means redoing the work at no charge, refunding our professional fee in line with our refund policy, meeting the cost of a resubmission caused by our error, or helping you replace a document damaged in our care.
What we cannot fix, however fair your complaint
We cannot overturn a decision made by a government department, force an authority to act faster, or refund a fee paid to the government or to a processing agency — that money never reaches us and we cannot recall it. Where an application is rejected on grounds outside our control, we will tell you plainly why, and help you refile. Being straight about this boundary at the start is why fewer complaints reach it.
Step two — if we have not resolved it
If our answer does not satisfy you, you are free to escalate, and we will not treat that as a hostile act. Depending on the matter, the appropriate route may be:
- Consumer redress. The National Consumer Helpline on 1915 or consumerhelpline.gov.in, and the District Consumer Disputes Redressal Commission for Vadodara.
- Common Service Centre channel. Where the complaint concerns a service delivered under our CSC licence (136237240013), the CSC grievance mechanism at csc.gov.in.
- The relevant department directly. Passport matters through the Passport Seva grievance system, GST matters through the GST portal’s grievance facility, Aadhaar matters through UIDAI on 1947 or uidai.gov.in.
- Notarial matters relating to Advocate N. J. Parmar’s independent practice, through the appropriate legal authority.
We will give you the reference numbers, acknowledgements and copies from your file that you need in order to escalate. Withholding a client’s own paperwork to make a complaint harder is not something we do.
Complaints about conduct, privacy or documents
If your complaint concerns confidentiality, the handling of your data, or an original document, say so at the outset and it goes straight to the proprietor without passing through anyone else. Those are covered by our confidentiality, data security and document handling policies.
A note on reviews
We ask clients for honest Google reviews and we do not ask anyone to take one down. If you have written a critical review, you are still entitled to this process, and using it will not be made a condition of anything.
Questions people ask about this
Who actually deals with my complaint?
How long will it take?
Can I get the government fee back if my application is rejected?
Will complaining affect how you treat me?
Who to speak to
Harsiddhi Services, 1st Floor, K-117, Hare Krishna Complex, Chhani Jakatnaka Circle, Vadodara 390024, Gujarat. Open Monday to Saturday, 10am to 7pm; closed Sunday.
Phone +91 94267 80195 or +91 70692 98711 · WhatsApp +91 94267 80195 · email help@harsiddhiservices.in. Written matters may be addressed to the proprietor, Jayrajsinh Parmar, at the office address above.